As a consumer, if you are not satisfied with how a complaint has been handled, you can contact the National Authority for Consumer Protection (ANPC – Autoritatea Națională pentru Protecția Consumatorilor) or use an alternative dispute resolution (SAL) procedure.
Alternative dispute resolution (SAL)
Disputes between consumers and traders can be settled out of court through the ANPC's SAL platform:
reclamatiisal.anpc.ro
National Authority for Consumer Protection
Information about consumer rights and how to file a complaint:
anpc.ro
Before contacting the ANPC, we kindly ask you to contact us first at reception@hotelinternationaliasi.ro or +40 332 110 060, so that we can try to resolve the matter directly.
Trader: PALAS INTERNATIONAL RESORT S.R.L., 5A Palat Street, Iași, Romania, VAT no. RO 26293850.
