Hotel INTERNATIONAL Iași – hotel policies

Check-in / check-out

Check-in is from 14:00 and check-out is by 12:00 (noon). A valid reservation is required at check-in. Early check-in and late check-out depend on availability and are at the discretion of the Reception team. If you need a guaranteed early check-in or late check-out, please contact the hotel; additional charges may apply.

Cancellation / no-show

Cancellation and no-show conditions depend on the room type and rate plan booked. If you booked through a third-party partner (e.g. Booking.com, Expedia), please contact that partner to cancel. Many partners offer non-refundable rates; in that case, the policy of the site where you booked applies.

Guarantee

All reservations must be guaranteed with a valid major credit card. The hotel will charge the card according to the policy of the rate booked and will not hold a reservation that is not guaranteed. At check-in, you may use a different valid method of payment for your stay.

Deposit

An incidentals deposit of RON 100 (EUR 20) is required on arrival. This is a pre-authorisation on your credit card, not an actual charge. Cash is not accepted for incidentals. Any damage to the room or missing items will be charged to the credit card or deducted from the deposit, before or after departure. If there are no incidental charges at check-out, the pre-authorisation is cancelled. Depending on the issuing bank, the card may need to be presented to cancel the pre-authorisation.

Smoking

Hotel INTERNATIONAL Iași is a non-smoking hotel. Smoking is not permitted in guest rooms and is allowed only in designated areas. If the hotel team finds that a guest has smoked in their room, a fee of at least EUR 200 will be charged to the guest's account within 4 days of departure.

Pets

Hotel INTERNATIONAL Iași is pet-friendly. A pet fee of EUR 35 per night applies, under the following rules:

  • Only cats and dogs with valid documents are accepted.
  • A maximum of two (2) pets are allowed per room.
  • Please tell Reception at check-in that you have a pet. You will be asked to sign a Pet Policy Agreement.
  • Outside your room, pets must be kept on a leash or in a carrier and under your control at all times.
  • Pets may be left alone in the room only if they are well behaved. If a pet disturbs other guests or staff, or causes damage, it may not be left alone.
  • Please contact Housekeeping to arrange room cleaning. We cannot clean the room while you and your pet are in it, so we suggest a time during normal cleaning hours when you are out.
  • Please clean up after your pet. If your cat is staying with you, please bring a litter box.
  • Please make sure your pet does not make excessive noise or behave aggressively towards other guests. If a pet is considered dangerous or disruptive, the hotel management may ask you to find other accommodation and may contact the animal control authorities.
  • If the room needs extra cleaning, or if your pet causes damage, the hotel may charge for the additional cleaning and repairs.

 

Children

Children aged 10 and under stay free of charge using the existing beds. Extra beds are not available in any of our rooms. Cots for children under 2 are provided free of charge, subject to availability.

Payment

To confirm a reservation, a valid form of payment must be provided at check-in.

Accepted methods of payment:

  • Cash
  • Bank transfer
  • Mastercard
  • Visa
  • American Express

 

Wellness & Spa

The wellness area is for hotel guests only and is free of charge. Children under 16 must be accompanied by an adult.

Parking

Parking is available 24/7 in the Palas car park, subject to availability. The fee is EUR 10 per day per vehicle and applies only if you exchange the parking ticket received at the Palas car park entrance at Reception. If the ticket is lost, Reception can issue a new one for a fee of EUR 25. The hotel is not responsible for loss of or damage to vehicles parked in the Palas car park.

The space in front of the hotel's main entrance is for drop-off and pick-up only. Parking there for more than 20 minutes is not allowed; a fee of EUR 30 is charged for every additional 20 minutes.

Promotions

If you book a promotion offered by the hotel, please follow the conditions of that offer. The hotel management may change or cancel promotions at any time.

Safety and security

The hotel is not responsible for the loss, damage or theft of cash, jewellery or other valuables left unattended in guest rooms. Safety deposit boxes are available for these items. Items left behind by guests are kept for collection for up to 30 (thirty) days; after that, unclaimed items are disposed of by the hotel.